From Transport Evolved.
Kia’s battery recall for the Soul EV has not gone smoothly. After two software updates owners are frustrated and angry. We know, because you keep telling us how frustrated and angry you are. So we put your questions to Kia, and here’s the response we received.
What does it say about Kia, about EVs, and about the industry in general? We explore the world of battery recalls.
Report a Safety Concern to the NHTSA: https://www.nhtsa.gov/report-a-safety-problem#index
UK Public Safety Information Films: https://www.youtube.com/watch?v=g5hJhTlUQow&t=0s
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00:00 – Introduction
00:55 – The History of Kia’s Soul EV Recall
02:40 – The NHTSA Recall
04:17 – Kia’s Software Update
05:15 – And Then The Cars Sat
07:17 – Kia’s First Response
08:24 – Kia’s Second Response
09:18 – Kia’s Third Response
11:15 – What Can You Do?
12:13 – Thanks and Credits
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Script: Kate Walton-Elliott, Nikki Gordon-Bloomfield
Presenter: Kate Walton-Elliott
Editor, Colorist: Kate Walton-Elliott
Art and Animation: Erin Carlie
Producer: Nikki Gordon-Bloomfield
© Transport Evolved LLC, 2024
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